Returns & Exchanges

At Prym Americas, we want you to be fully satisfied with your sewing and crafting supplies. If you are not completely happy with your purchase, you may return eligible items in their original packaging within 30 days of delivery for a full refund or exchange.

1

Initiate Your Return

Log into your account and visit the 'Order History' section to select the items you wish to return and receive a Return Merchandise Authorization (RMA) number.

2

Prepare the Package

Carefully pack your items in their original, unopened packaging and include a copy of your packing slip or RMA confirmation inside the box.

3

Ship the Items

Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location, ensuring you keep a copy of the tracking number for your records.

4

Receive Your Refund

Once our warehouse inspects and processes your return, we will issue a credit to your original payment method within 7 to 10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing